You are reading the blog of the new call center manager of the esteemed establishment I work for. Moving on up. Woot!
And on this same day, Trevor was promoted from supporting dial-up to supporting broadband, which hopefully means the people he'll be working with won't be quite as technologically behind the times.
One of my first tasks in my new position would have been to conduct a job interview for a prospective new collector, but we got a call from his father this morning saying he died of a drug overdose. Promising beginnings.